Wassio Smart Bidet Toilets

TERMS AND CONDITIONS OF THE ONLINE STORE

Baranowski M&H

Before starting to use the online store https://wassio.com, Service Recipients are obliged to read the content of these Terms and Conditions.

I. GENERAL PROVISIONS

II. DEFINITIONS

III. TYPE AND SCOPE OF ELECTRONIC SERVICES

IV. CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

V. CONDITIONS FOR CONCLUDING SALES AGREEMENTS

VI. METHODS OF PAYMENT

VII. COST, TIME AND METHODS OF DELIVERY

VIII. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

IX. COMPLAINT PROCEDURE

X. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

XI. INTELLECTUAL PROPERTY

XII. FINAL PROVISIONS

I. GENERAL PROVISIONS

1. The online store operating at the address https://wassio.com is run by the Company Baranowski M&H sp. z o.o. with its registered office in Białystok, entered into the National Court Register under KRS number: 0001229530. Address of the place of business and address for correspondence: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477, REGON: 544289746, electronic mail address (e-mail): kontakt@wassio.pl, tel. 727 407 142

2. The store https://wassio.com operates on the terms set out in these Terms and Conditions.

3. The Terms and Conditions define the types and scope of services provided electronically by the Store https://wassio.com, the rules for providing these services, the conditions for concluding and terminating agreements for the provision of services by electronic means as well as Product Sales Agreements, and also the complaint procedure.

4. Each Service Recipient, upon undertaking activities aimed at using the Electronic Services of the Store https://wassio.com, is obliged to comply with the provisions of these Terms and Conditions.

5. The condition for placing an Order in the Store by the Customer is prior familiarization

with the Terms and Conditions and acceptance of its provisions at the time of placing the Order.

6. The store https://wassio.com conducts retail sales of Products via the Internet within the territory of Poland and in other countries of the European Union.

7. The Products offered in the Store are new, free from legal defects and have been legally introduced onto the Polish market.

8. The most modern, fully automated machines are used for the production of the products, with the involvement of qualified and experienced carpenters as well as our trusted subcontractors, as a result of which we achieve the highest quality of modern carpentry products. However, we reserve a margin of error of up to 5 mm in the width dimension and up to 5 mm in the height dimension of each piece of furniture.

9. The products on offer are delivered in packages, assembled and ready for use.

10. All trade names, Product names, company names and their logos used on the website of the Service at the address https://wassio.com belong to their owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions and photographs presented on the website of the Service at the address https://wassio.com are used for informational purposes.

11. In matters not regulated by these Terms and Conditions, the following provisions

and regulations shall apply:

a) the Act on the Provision of Services by Electronic Means of 18 July 2002 (consolidated text: Journal of Laws of 2020, item 344),

b) the Act on Consumer Rights of 30 May 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended),

c) the Civil Code Act of 23 April 1964 (consolidated text: Journal of Laws of 2022, item 1360, as amended) and other applicable provisions of Polish law.

d) contained in the Store's Privacy Policy available at: kontakt@wassio.pl.

II. DEFINITIONS

1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.

2. REGISTRATION FORM – a form available on the website https://wassio.com enabling the creation of an Account.

3. ORDER FORM – a form available on the website https://wassio.com enabling the placement of an Order.

4. CONSUMER – a natural person performing with an entrepreneur, i.e. the Seller, a legal act not directly related to their business or professional activity, as well as a natural person concluding an agreement with the Seller directly related to their business activity, where the content of that agreement indicates that it does not have a professional character for that person, arising in particular from the subject of the business activity carried out by them, made available on the basis of the provisions on the Central Register

and Information on Business Activity

5. CUSTOMER – a Service Recipient who is a Consumer or an entrepreneur, i.e. a natural person, a legal person or an organizational unit that is not a legal person to which a separate act grants legal capacity – carrying out business activity in their own name, who intends to conclude or has concluded a Sales Agreement with the Seller.

6. ACCOUNT – a set of resources designated by an individual name (i.e. login) and password

in the Service Provider's ICT system, in which the Service Recipient's data is collected

including information about placed Orders.

7. TERMS AND CONDITIONS – these Terms and Conditions of the Store.

8. STORE – the Service Provider's online store operating at the address https://wassio.com.

9. SELLER, SERVICE PROVIDER – Baranowski M&H sp. z o.o. with its registered office in Białystok, al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477, REGON: 544289746

10. PRODUCT – a movable item or service available in the Store, being the subject of a Sales Agreement between the Customer and the Seller.

11. SALES AGREEMENT – a Product Sales Agreement concluded between the Customer

and the Seller via the Store.

12. SERVICE RECIPIENT – a natural person, a legal person or an organizational unit without legal personality to which the act grants legal capacity, using

the Electronic Service.

13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.

14. ORDER – a declaration of intent by the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.

15. NEWSLETTER – an Electronic Service allowing the Service Recipient to subscribe to

and receive, at the e-mail address provided by the Service Recipient, free information originating from the Service Provider concerning the Products available in the Store.

16. DISTANCE AGREEMENT – an agreement concluded with a Consumer within an organized system for concluding distance agreements, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment the agreement is concluded.

III. TYPE AND SCOPE OF ELECTRONIC SERVICES

1. The Service Provider enables the use of Electronic Services via the Store, such as:

a) concluding Product Sales Agreements,

b) maintaining an Account in the Store,

c) using the Newsletter.

2. The provision of Electronic Services to Service Recipients in the Store takes place on the terms set out in these Terms and Conditions.

3. The Service Provider has the right to place advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

IV. CONDITIONS FOR PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. The provision of Electronic Services specified in Chapter III point 1 of the Terms and Conditions by the Service Provider is free of charge.

2. The period for which the agreement is concluded:

a) the agreement for the provision of the Electronic Service consisting in maintaining an Account in the Store is concluded for an indefinite period,

b) the agreement for the provision of the Electronic Service consisting in enabling the placement of an Order in the Store is concluded for a definite period and is terminated upon the placement of the Order or the Service Recipient's cessation of placing it,

c) the agreement for the provision of the Electronic Service consisting in the use of the Newsletter is concluded for an indefinite period.

3. The technical requirements necessary for cooperation with the ICT system used by the Service Provider are as follows:

a) a computer with Internet access,

b) access to electronic mail,

c) a web browser,

d) Cookies and Javascript enabled in the web browser.

4. The Service Recipient is obliged to use the Store in a manner consistent with the law

and good practice, having regard to respect for the personal rights and intellectual property rights of third parties.

V. CONDITIONS FOR CONCLUDING SALES AGREEMENTS

1. The information found on the Store's websites does not constitute an offer

within the meaning of the provisions of law. By placing an Order, the Customer makes an offer to purchase a specified Product on the terms given in its description.

2. The price of the Product shown on the Store's website is given in Polish zlotys (PLN) and includes all components, including taxes, customs duties and any others. The price does not include delivery costs.

3. The price of the Product shown on the Store's website is binding at the moment the Customer places an Order. This price will not change regardless of price changes in the Store that may appear in relation to individual Products after the Customer has placed an Order.

4. In order to place an Order, the Customer is not required to register an Account in the Store.

5. Orders can be placed via the website using the Order Form (https://wassio.com) – 24 hours a day throughout the year.

6. The Store processes Orders placed from Monday to Friday during the Store's working hours, i.e. from 8:00 to 16:00 on each Business Day. Orders placed on Business Days after 16:00 will be processed the next day. Orders placed on Saturdays, Sundays and public holidays will be processed on the next Business Day.

7. The conclusion of a Sales Agreement in the Store proceeds as follows:

a) to conclude a Sales Agreement, it is necessary for the Customer to first place an Order using the methods made available by the Seller,

b) after the Order is placed, the Seller immediately confirms its receipt while simultaneously accepting the Order, which binds the Customer to their Order. Confirmation of receipt and acceptance of the Order for processing takes place by sending an e-mail message which contains:

– confirmation of all essential elements of the Order,

– a statement on the right of withdrawal from the agreement,

– information about the right of withdrawal from the agreement,

– these Terms and Conditions.

c) Upon the Customer's receipt of the e-mail message referred to in point 7 letter b), a Sales Agreement is concluded between the Customer and the Seller.

8. Each Sales Agreement will be confirmed by a proof of purchase, which will be sent to the e-mail address provided during registration or when placing the order. By accepting these Terms and Conditions, the Customer consents to receiving the proof of purchase electronically, at the e-mail address provided during registration or when placing the order.

9. If the Customer's data indicated on the proof of purchase is to be different from that provided when registering the account, the appropriate table should be filled in at the time of purchase with the data on which the sales document is to be issued.

10. If the proof of purchase is to be issued for a company's data, the Company Name and Company NIP fields must be filled in when making the purchase. Failure to fill in these fields will make it impossible to issue a proof of purchase for the company's data.

VI. METHODS OF PAYMENT

1. The Seller makes the following methods of payment available:

a) payment by traditional bank transfer to the Seller's bank account,

b) payment on delivery, i.e. cash on delivery,

c) payment via electronic payment services (____________..).

2. In the case of payment by transfer, the payment should be made to the bank account with the number

____________..____________.., Baranowski M&H sp. z o.o. with its registered office in Białystok, entered into the National Court Register under KRS number: 0001229530. Address of the place of business and address for correspondence: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477. In the title of the transfer, the order number and the e-mail address provided when registering the account or placing the order should be entered.

3. In the case of payment on delivery, the parcel is sent after verification of the correctness of the address data.

4. In the case of payment via electronic payment services, the Customer makes payment before the processing of the Order begins. Electronic payment services enable payment by credit card or fast transfer

from selected Polish banks. The Product will be sent only after it has been paid for.

5. The Customer is obliged to pay the price under the Sales Agreement within 3 Business Days from the date of its conclusion, unless the Sales Agreement provides otherwise.

VII. COST, TIME AND METHODS OF DELIVERY

1. The costs of delivery of the Product are determined during the Order placement process and depend on the choice of the method of payment and the method of delivery of the purchased Product. The Seller offers free delivery of Products for amounts from PLN 4000 throughout the country.

2. Products purchased in the Store are shipped via a courier company.

3. The Customer may collect the Product in person at the address: al. Jana Pawła II 61D/4, 15-674 Białystok.

4. The delivery time of the Product consists of the time to assemble the Product and the time to deliver the Product by the carrier, whereby:

a) the Product assembly time is:

– up to ____________.. weeks in the case of products,

– 4 business days in the case of sample boards and samples

– 5-15 business days for orders from the category: AVAILABLE IMMEDIATELY.

b) delivery of the Product by the carrier takes place within the time declared by the carrier,

i.e. 1-3 Business Days (delivery takes place only on Business Days, excluding Saturdays, Sundays and public holidays),

c) in the case of placing an order for several Products with different processing times, the completion time for the entire order shall be taken as that of the products with the longest anticipated processing time.

5. If it is found that the packaging of the Product delivered by the carrier is damaged, the Customer should examine the Product delivered by the carrier in order to determine potential damage to the Product itself, and in the event of detecting such damage upon release of the Product by the carrier, a damage report should be drawn up.

VIII. CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

1. Termination of an agreement for the provision of an Electronic Service proceeds as follows:

a) an agreement for the provision of an Electronic Service of a continuous and indefinite nature (e.g. maintaining an Account) may be terminated,

b) the Service Recipient may terminate the agreement with immediate effect and without giving reasons by sending an appropriate statement via electronic mail to the e-mail address: ____________..,

c) the Service Provider may terminate an agreement for the provision of an Electronic Service of a continuous and indefinite nature in the event that the Service Recipient violates the Terms and Conditions. In such a case, the agreement expires after 7 days from the date of submitting the declaration of intent to terminate it (notice period),

d) termination leads to the cessation of the legal relationship with effect for the future.

2. The Service Provider and the Service Recipient may terminate the agreement for the provision of the Electronic Service at any time by mutual agreement of the parties.

IX. COMPLAINT PROCEDURE

1. The Seller, on the terms specified in the applicable provisions of law and these Terms and Conditions, is liable to the Customer who is a Consumer for the lack of conformity of the Product or Service with the Agreement.

2. The Seller's liability specified in paragraph 1 above towards a Customer who is not a Consumer is hereby excluded.

3. Complaints under the warranty are considered as follows:

a) in the event of a lack of conformity of the goods with the agreement, the Consumer is entitled to the rights specified in the Act on Consumer Rights of 30 May 2014,

b) notifications of a lack of conformity of the goods with the agreement concerning the Product and the submission of an appropriate demand can be made via electronic mail to the address: kontakt@wassio.pl or in writing to the address: al. Jana Pawła II 61D/4, 15-674 Białystok,

c) in the above correspondence or e-mail message, as much information

and circumstances concerning the subject of the complaint should be provided as possible, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller,

d) when it is necessary for the assessment of the lack of conformity of the product with the agreement, it should be delivered to the address: al. Jana Pawła II 61D/4, 15-674 Białystok,

e) the Consumer, when submitting a declaration of a lack of conformity of the product with the agreement, may demand its repair or replacement. However, the Seller may carry out a replacement when the Consumer demands repair, or the Seller may carry out a repair when the Consumer demands replacement, if bringing the goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair

and replacement are impossible or would require excessive costs or inconvenience for the Seller, the Seller may refuse to bring the goods into conformity with the agreement.

f) furthermore, if the goods are not in conformity with the agreement, the Consumer may submit a declaration

on price reduction or withdrawal from the agreement, when:

1) the Seller refused to bring the goods into conformity with the agreement in accordance with point 3 letter e,

2) the Seller did not bring the goods into conformity with the agreement within a reasonable time from the moment at which the Seller was informed by the Consumer of the lack of conformity

with the agreement and without excessive inconvenience for the Consumer, taking into account the specific nature of the goods and the purpose for which the Consumer acquired them,

3) the lack of conformity of the goods with the agreement persists, even though the Seller attempted to bring the goods into conformity with the agreement,

4) the lack of conformity of the goods with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without first resorting to the remedies, i.e. repair or replacement,

5) it is clearly apparent from the Seller's statement or the circumstances that the Seller will not bring the goods into conformity with the agreement within a reasonable time or without excessive inconvenience for the Consumer.

e) the Seller will respond to the Customer's demand immediately, but no later than

within 14 days. The response regarding the complaint is sent to the e-mail address provided by the Customer or in another manner indicated by the Customer,

f) in the event of detecting damage upon release of the Product by a representative of the courier company, a damage report should be drawn up immediately upon receipt of the Product. The report will significantly facilitate and speed up the consideration of the complaint.

2. Complaints related to the provision of Electronic Services by the Service Provider proceed as follows:

a) complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via electronic mail to the address: kontakt@wassio.pl

b) in the above e-mail message, as much information and circumstances concerning the subject of the complaint should be provided as possible, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Service Provider,

c) the Service Provider considers the complaint immediately, but no later than within 14 days,

d) the Service Provider's response regarding the complaint is sent to the Service Recipient's e-mail address provided in the complaint notification or in another manner indicated by the Service Recipient.

X. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. A Customer who is at the same time a Consumer and who has concluded a distance agreement may withdraw from it without giving reasons by submitting an appropriate statement in writing within 14 days. The right of withdrawal applies to products from the categories: products, products available immediately. To meet this deadline, it is sufficient to send the statement of withdrawal from the agreement provided by the Store

on withdrawal from the agreement.

2. In the event of withdrawal from the agreement, the Sales Agreement is deemed not to have been concluded, and the Consumer is released from all obligations. The mutual return of performances should take place immediately, no later than within 14 days.

3. The Consumer is liable for any diminution in the value of the Product resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics

and functioning of the Product.

4. The Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to another method of refund which does not entail any costs for them.

5. If the Consumer chose a method of delivery of the Product other than the cheapest ordinary method of delivery offered by the Store, the Seller is not obliged to refund the additional costs incurred by the Consumer.

6. The fourteen-day period within which the Consumer may withdraw from the agreement is counted from the day on which the Consumer took possession of the Product.

7. The right of withdrawal from an agreement concluded off-premises or at a distance is not available to the Consumer in the case of a Sales Agreement:

a) in which the subject of the performance is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy their individualized needs,

b) in which the subject of the performance is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the performance that after its fulfillment by the Seller they would lose the right of withdrawal from the agreement.

8. The right of withdrawal from the Sales Agreement is available to both the Seller and the Customer (Consumer) in the event of the other party's failure to perform its obligation within a strictly specified time. In the event of exceeding the delivery deadline, the Seller sets a final delivery deadline, upon exceeding which the Customer is entitled to the right of withdrawal from the agreement.

9. All products offered for sale by Baranowski M&H sp. z o.o. with its registered office

in Białystok, entered into the National Court Register under KRS number: 0001229530. Address of the place of business and address for correspondence: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477, apart from products available under the category: products available in the standard version (from stock), are non-prefabricated Products, created according to individualized needs, included by the Consumer in the ordering process. This means that the Consumer is not entitled to the right of withdrawal from a distance agreement, pursuant to Article 38 paragraph 1 point 3 of the Act of 30 May 2014 on Consumer Rights.

XI. INTELLECTUAL PROPERTY

1. All content posted on the website at the address https://wassio.com enjoys legal protection and is the property of Baranowski M&H sp. z o.o. with its registered office

in Białystok, entered into the National Court Register under KRS number: 0001229530. Address of the place of business and address for correspondence: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477. The Service Recipient bears full liability for damage caused to the Service Provider resulting from the use of any content of the site https://wassio.com without the Service Provider's consent.

2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements making up the content and substance of the site https://wassio.com constitutes an infringement of the copyright vested in the Service Provider

and results in civil-law and criminal liability.

XII. FINAL PROVISIONS

1. Agreements concluded through the Store are concluded in accordance with Polish law and are subject to the jurisdiction of Polish courts.

2. In the event of the non-conformity of any part of the Terms and Conditions with the applicable law,

the relevant provisions of Polish law shall apply in place of the challenged provision of the Terms and Conditions.

3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved in the first instance through negotiation, with the intention of an amicable settlement of the dispute. However, if this were not possible, or were unsatisfactory for either party, the disputes will be resolved by the competent common court, in accordance with point 4 of this chapter.

4. Judicial resolution of disputes proceeds as follows:

a) any disputes arising between the Service Provider and the Service Recipient (Customer) who is a Consumer are submitted to the courts having jurisdiction in accordance with generally applicable provisions of law,

b) any disputes arising between the Service Provider and the Service Recipient who is not at the same time a Consumer are submitted to the court having jurisdiction over the registered office of the Service Provider/Seller.

5. The Terms and Conditions are available in electronic form on the Store's websites.

6. Matters concerning the protection of personal data are regulated in the Privacy Policy, available at: kontakt@wassio.pl. Without prejudice to the generality of the preceding sentence, the Service Provider informs the Service Recipient that their personal data may be processed on behalf of the Service Provider by third parties, such as ____________.____________, for the purpose of direct marketing, including surveying the Service Recipient's satisfaction.

7. An amendment to these Terms and Conditions may occur for important reasons, including those of a technical or legal nature, as well as in connection with a change in the rules for the sale of Products or the provision of Services. The Service Provider will post information about the amendment to the Terms and Conditions in the Store and will inform the Service Recipients directly of its amendment by sending them a message to the indicated electronic mail address or by posting information directly on the Customer's Account.

8. The Terms and Conditions come into force on ____________.

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PRIVACY AND COOKIES POLICY

The Controller of personal data on the Website https://wassio.com is Baranowski M&H

Sp. z o.o. with its registered office in Białystok, entered into the National Court Register under KRS number: 0001229530. Address of the place of business and address for service: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477, REGON: 544289746

Contact with the Controller of personal data is possible at: kontakt@wassio.pl.., telephone number: 727 407 142

Within this Privacy Policy, the Controller uses the following terms:

1. Controller – Controller of Personal Data – Baranowski M&H sp. z o.o. with its registered office

in Białystok, hereinafter also referred to as: "the Company".

2. Website – https://wassio.com

3. Personal data – all information about a natural person who is identified or identifiable through one or more specific factors determining physical, physiological, genetic, mental, economic, cultural or social identity. Sometimes (depending on how the data is combined) we also understand personal data to include the device IP, location data, online identifier, and information collected via cookies and other similar technology.

4. User – any natural person visiting the Website or using one or more services or functionalities of the Website.

Personal data will be processed for purposes and to the extent related to the provision of services rendered via the Website (including via social media portals to which the website contains links), in connection with the User's use of the Website (or the social media portals), in particular for the purpose of ensuring communication with the Controller and informing about the Controller's activities.

The Controller processes the following personal data:

– Newsletter subscription – e-mail address,

– contact with the Controller via the contact form, order form, registration form, telephone number or e-mail – e-mail address, telephone number, first name and surname, and other data provided voluntarily in the content of the message or form,

– contact with the Controller via social media portals – first name and surname or data made available by the User on the basis of the accepted terms and conditions of the specific portal,

– participation in recruitment for the trade partner zone via the Website – data voluntarily provided in the content of the application.

We process data on the following bases:

- art. 6(1)(b) GDPR – for the purpose of performing a contract or taking action at the request of the data subject prior to concluding a contract,

- art. 6(1)(c) GDPR in conjunction with tax regulations and the Accounting Act – for the purpose of making tax settlements, keeping accounting records, and for archiving purposes,

- art. 6(1)(f) GDPR for the purpose of establishing, pursuing and defending against claims, - art. 6(1)(a) GDPR – for the purpose of providing the newsletter service, for the purpose of carrying out recruitment for the trade partner zone, on the basis of the consent granted.

The User's data is processed, depending on the purpose of its processing: until the limitation of any potential claims or until it becomes unnecessary for the purpose for which it was collected.

Data processed for the purpose of making tax settlements is processed for the period required by legal provisions obliging the Controller to retain tax books (until the expiry of the limitation period for the tax liability, unless tax laws provide otherwise) or accounting books (usually 6 years counted from the moment of purchase).

Data processed in connection with the legitimate interest of the Controller is processed for the period of existence of the legitimate interest pursued by the Controller, but no longer than the limitation period for claims against the data subject, unless court proceedings are initiated during this time. The limitation period for claims is determined by legal provisions, in particular the Civil Code.

Data processed on the basis of consent is processed until it is withdrawn, unless there is another basis for its processing.

The recipients of the data may be persons whom the Controller has authorised to process personal data or with whom it has concluded a personal data processing agreement, entities entitled to receive data on the basis of applicable legal provisions, including the relevant judicial authorities. The recipients of the data may be: telecommunications operators, banks, postal operators, companies providing technical services to the controller, and the hosting provider.

RIGHTS OF THE DATA SUBJECT

The User has the right to:

1) access to the content of their personal data, i.e. the right to obtain confirmation of whether the Controller processes the data and information regarding such processing,

2) rectification of data, if the data processed by the Controller is inaccurate or incomplete,

3) request the Controller to erase the data,

4) request the Controller to restrict the processing of the data,

5) data portability, i.e. the right to receive the personal data provided to the Controller and to transmit it to another controller;

6) object to the processing of data on the basis of the Controller's legitimate interest or to the processing of data for direct marketing purposes,

7) lodge a complaint with the Polish supervisory authority or the supervisory authority of another member state of the European Union competent for the place of habitual residence or work of the data subject or for the place of the alleged infringement of the GDPR. In the territory of the Republic of Poland, the supervisory authority is: the President of the Personal Data Protection Office,

8) withdraw consent at any time (without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal),

9) obtain human intervention on the part of the Controller, express their own point of view, and contest a decision based on automated data processing.

The Controller does not transfer personal data outside the European Economic Area.

However, should this occur, it will do so solely when necessary and while ensuring an adequate level of protection, primarily through:

a) cooperation with entities processing personal data in countries in respect of which a relevant decision of the European Commission has been issued,

b) the use of standard contractual clauses issued by the European Commission,

c) the use of binding corporate rules approved by the competent supervisory authority.

The Controller will inform of any intention to transfer personal data outside the EEA.

The Controller maintains accounts on social media services: Facebook, Instagram. By using these portals, the User accepts the terms and conditions and privacy policy of the service providers who own these portals (and who are at the same time the Controllers of the Personal Data of the portal Users). The Company remains the controller of the data only

to the extent that the User makes contact via the Company's account (e.g. writes a comment on the Facebook portal). The Controller – the Company may remove individual content posted at the User's request; however, ultimately, the administrator of the given social media portal decides on the purposes and methods of data processing within the Facebook portal.

COOKIES POLICY

The Website does not automatically collect any information, with the exception of information contained in cookies. Cookies are pieces of information saved in the form of text files, sent by the server and stored on the device of the person visiting the Website,

e.g. on the hard drive of a computer or laptop, or on the memory card of a phone. Cookies usually contain the name of the website they come from, the length of time they are stored on the end device, and a unique number.

Cookies are used for the purpose of:

a) adapting the content of the Portal's web pages to the User's preferences.

b) creating statistics that help understand how the Portal's Users use the web pages, which makes it possible to improve their structure and content,

c) maintaining the Portal User's session (after logging in), thanks to which the User does not have to re-enter their login and password on every subpage of the Portal.

Within the Website, two basic types of cookies are used: "session" cookies and "persistent" cookies. "Session" cookies are temporary files that are stored on the User's end device until logging out, leaving the website, or closing the software (web browser). "Persistent" cookies are stored on the User's end device for the time specified in the cookie parameters or until deleted by the User.

Within the Portal, the following types of cookies are used:

a) "necessary" cookies, enabling the use of services available within the Portal, e.g. authentication cookies used for services requiring authentication within the Portal,

b) cookies serving to ensure security, e.g. used to detect abuse in the scope of authentication within the Portal,

c) "performance" cookies, enabling the collection of information about how the Portal's web pages are used,

d) "functional" cookies, enabling the "remembering" of settings selected by the User and the personalisation of the User's interface, e.g. in terms of the selected language or region from which the User comes, font size, appearance of the website, etc.,

e) "advertising" cookies, enabling the delivery to Users of advertising content more tailored to their interests.

In many cases, web browsers by default allow the storage of cookies on the User's end device. Portal Users may

change their cookie settings at any time. Detailed information

on the possibility and methods of handling cookies is available in the settings of the web browser. A User visiting the Portal for the first time will be asked which cookies they would like to use while visiting the Portal, and which they do not consent to.

Restrictions on the use of cookies may affect some functionalities of the Website.

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Returns & Complaints

Below you will find the rules governing complaints and the right to withdraw from the agreement (return). For matters concerning returns and complaints, please contact us: kontakt@wassio.pl, tel. 727 407 142.

IX. COMPLAINT HANDLING PROCEDURE

1. The Seller, under the terms set out in the applicable provisions of law and in these Terms and Conditions, is liable to the Customer who is a Consumer for the lack of conformity of the Product or Service with the Agreement.

2. The Seller's liability towards a Customer who is not a Consumer, as specified in paragraph 1 above, is hereby excluded.

3. Complaints under the warranty are handled as follows:

a) in the event of the lack of conformity of the goods with the agreement, the Consumer is entitled to the rights set out in the Act of 30 May 2014 on Consumer Rights,

b) notification of the lack of conformity of the goods with the agreement concerning the Product and the submission of the appropriate request may be made by electronic mail to the address: kontakt@wassio.pl or in writing to the address: al. Jana Pawła II 61D/4, 15-674 Białystok,

c) in the above correspondence or e-mail message, as much information as possible should be provided

and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the irregularity, as well as contact details. The information provided will considerably facilitate and expedite the handling of the complaint by the Seller,

d) where necessary to assess the lack of conformity of the product with the agreement, it should be delivered to the address: al. Jana Pawła II 61D/4, 15-674 Białystok,

e) when submitting a statement on the lack of conformity of the product with the agreement, the Consumer may request its repair or replacement. However, the Seller may carry out a replacement when the Consumer requests repair, or the Seller may carry out a repair when the Consumer requests replacement, if bringing the goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair

and replacement are impossible or would require excessive costs or inconvenience for the Seller, the Seller may refuse to bring the goods into conformity with the agreement.

f) furthermore, if the goods are not in conformity with the agreement, the Consumer may submit a statement

on a price reduction or withdrawal from the agreement, when:

1) the Seller has refused to bring the goods into conformity with the agreement in accordance with point 3 letter e,

2) the Seller has not brought the goods into conformity with the agreement within a reasonable time from the moment when the Seller was informed by the Consumer of the lack of conformity

with the agreement and without excessive inconvenience for the Consumer, taking into account the specific nature of the goods and the purpose for which the Consumer acquired them,

3) the lack of conformity of the goods with the agreement persists, even though the Seller has attempted to bring the goods into conformity with the agreement,

4) the lack of conformity of the goods with the agreement is so significant that it justifies a price reduction or withdrawal from the agreement without first resorting to the remedies, i.e. repair or replacement,

5) it is clear from the Seller's statement or from the circumstances that the Seller will not bring the goods into conformity with the agreement within a reasonable time or without excessive inconvenience for the Consumer.

e) the Seller will respond to the Customer's request without delay, but no later than

within 14 days. The response regarding the complaint is sent to the e-mail address provided by the Customer or in another manner indicated by the Customer,

f) in the event that damage is detected upon delivery of the Product by a representative of the courier company, a damage report should be drawn up immediately upon receipt of the Product. The report will considerably facilitate and expedite the handling of the complaint.

2. Complaints related to the provision of Electronic Services by the Service Provider proceed as follows:

a) complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient by electronic mail to the address: kontakt@wassio.pl

b) in the above e-mail message, as much information and circumstances concerning the subject of the complaint should be provided as possible, in particular the type and date of occurrence of the irregularity, as well as contact details. The information provided will considerably facilitate and expedite the handling of the complaint by the Service Provider,

c) the handling of the complaint by the Service Provider takes place without delay, but no later than within 14 days,

d) the Service Provider's response regarding the complaint is sent to the Service Recipient's e-mail address provided in the complaint notification or in another manner indicated by the Service Recipient.

X. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. A Customer who is at the same time a Consumer and who has concluded a distance agreement may withdraw from it without giving any reasons, by submitting an appropriate statement in writing within 14 days. The right of withdrawal applies to products in the category of: products, products available immediately. To meet this deadline, it is sufficient to send the statement provided by the Store

on withdrawal from the agreement.

2. In the event of withdrawal from the agreement, the Sales Agreement is deemed not to have been concluded, and the Consumer is released from all obligations. The return of the mutual performances should take place without delay, no later than within 14 days.

3. The Consumer is liable for any diminished value of the Product resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics

and functioning of the Product.

4. The Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as the one used by the Consumer, unless the Consumer has expressly agreed to another method of refund which does not entail any costs for them.

5. If the Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery of the Product offered by the Store, the Seller is not obliged to refund to the Consumer the additional costs incurred by them.

6. The fourteen-day period within which the Consumer may withdraw from the agreement is counted from the day on which the Consumer took possession of the Product.

7. The right of withdrawal from an agreement concluded away from business premises or at a distance does not apply to the Consumer in the case of a Sales Agreement:

a) in which the subject of the performance is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy their individualised needs,

b) in which the subject of the performance is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the performance that, upon its completion by the Seller, they would lose the right of withdrawal from the agreement.

8. The right of withdrawal from the Sales Agreement is vested in both the Seller and the Customer (Consumer), in the event of the other party's failure to perform its obligation within a strictly defined time limit. In the event that the delivery deadline is exceeded, the Seller sets a final delivery deadline, upon the exceeding of which the Customer is entitled to the right of withdrawal from the agreement.

9. All products offered for sale by Baranowski M&H sp. z o.o. with its registered office

in Białystok, entered into the National Court Register under the number KRS: 0001229530, address of the place of business and address for service: al. Jana Pawła II 61D/4, 15-674 Białystok, NIP: 5423512477, apart from products available under the category: products available in the standard version (from stock), are non-prefabricated Products, created according to individualised needs specified by the Consumer in the ordering process. This means that the Consumer has no right to withdraw from a distance agreement, pursuant to Article 38 paragraph 1 point 3 of the Act of 30 May 2014 on Consumer Rights.